Privacy Policy –The Haven


Protecting your data and information
This Privacy Policy governs the manner in which The Haven Clinic collects, uses, maintains and discloses information collected from users of the www.ashburtonhaven.co.uk website. This privacy policy applies to the Site and all products and services offered by The Haven Clinic.


Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, and phone number. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


We use Mailchimp to manage our email marketing subscriber list and to send emails to our subscribers. Mailchimp is a third-party provider, which may process your data using industry standard technologies to help us monitor and improve our newsletter.
Mailchimp’s privacy policy is available at https://mailchimp.com/legal/privacy/
You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of each newsletter.

 

We use Acuity Scheduling to manage our online booking system and to send emails and text reminders to our clients. Acuity Scheduling is a third-party provider, which may process your data using industry standard technologies to help us monitor and improve our services.
Acuity Scheduling’s privacy policy is available at https://acuityscheduling.com/privacy.php


Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


How we use collected information
The Haven Clinic may collect and use Users personal information for the following purposes:

  • To personalise user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.


Sharing your Personal Information
We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.


Changes to this privacy policy
The Haven Clinic has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

The Haven Clinic
www.ashburtonhaven.co.uk
01364 654954
ashburtonhaveninfo@gmail.com


This document was last updated on August 7th, 2018

 

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